Topic: Before It Hits the Fan: How to Create a Social Media Policy

What questions should an organization or business's social media policy answer? Here are some that the Library has had to answer in the 5 years we've been active on various social media platforms:

1. Why are we doing this?
2. What are we supposed to post? 
3. Who chooses the equipment and management software?
4. Who has the right to open an account in the Library's name, or add someone to one that already exists?
5. Who speaks for the library?
6. What kinds of things are absolute no-nos?
7. How much do we try to control the discourse?
8. How do we handle criticism and complaints?
9. How will we handle the areas where private life and work life are blurring?
10. Are there posts that need to be documented outside the platform?
11. What statutes apply?
12. How can we balance flexibility with risk management?

Just a reminder, you haven't missed the January Café. It has been rescheduled for this Wednesday, Jan. 16th, at 5:30pm in the Joel D. Valdez Main Library Boardroom on the 4th floor. Topic: Before It Hits the Fan: How to Create a Social Media Policy with Room to Experiment and Grow.